Quick answers to the questions we get asked most. Can't find what you need? Message us on WhatsApp at 0300 0402001 or email care@sports-cartel.com.
Orders & Shipping
Do you deliver all over Pakistan?
Yes. We deliver to all cities across Pakistan. Standard shipping is Rs 250 per order.
Do you ship internationally?
Not at the moment. We currently ship within Pakistan only.
How long will my order take?
Every order is confirmed by a phone call first. Orders are processed within 3 to 4 working days, and delivery usually takes 3 to 4 working days after dispatch, depending on your city.
How can I track my order?
Once your order ships you'll receive a tracking number by email or SMS. You can also check its status on our Track Order page.
Can I change my delivery address?
Yes, as long as the order hasn't shipped. Tell us during the confirmation call or message us on WhatsApp. After dispatch the address can't be changed.
Can I open the parcel before paying?
Parcels are delivered sealed and can't be opened before payment, because the courier doesn't accept opened parcels back. Don't worry: every order comes with our 14-day easy exchange & refund. If the size, fit or anything else isn't right, message us on WhatsApp and we'll sort it out. If we sent a wrong or faulty item, we cover shipping both ways.
Full details: Shipping Policy.
Sizing & Products
How do I find my size?
Every product page has a Size Guide next to the reviews, with measurements for that exact product. If you're between sizes, message us on WhatsApp and we'll help you choose.
Do you make custom or bulk orders for teams and businesses?
Yes. We produce team kits, corporate wear and bulk orders with your branding. Send us your requirements through our Bulk & Team Orders page and our team will get back to you with a quote.
Returns & Exchanges
Can I return or exchange my product?
Yes. Unworn, unwashed items with their original tags can be exchanged or returned for a refund within 14 days. Sale items can only be exchanged for a different size. There is no extra charge for exchanges; only shipping charges are non-refundable. Custom or personalized items, underwear and socks can't be returned or exchanged.
What if my item is faulty or I received the wrong item?
Contact us as soon as you receive it with your order number and a photo. We'll replace it as soon as possible and cover all shipping and handling costs. Damage caused after delivery (through wear, washing or misuse) isn't covered.
Full details: Returns & Exchanges.